If Your New Roof Has An Installation Problem We Can’t Fix, We Refund Your Money. Every. Single. Cent.
What Stresses Homeowners Out: Unfixable Installation Issues
When it comes to roof replacement, labor warranties are the best way to protect your investment. Your roof experiences an installation issue, your roofer fixes the issue. Simple.
But what if your roofer can’t fix it? What if something during installation was botched so badly that no amount of warranty coverage can save your roof?
It’s rare… but it can happen.
And if it happens to YOU, your only options are to pay for repairs or—even worse—full-blown replacement. Again.
This is why we provide you with the ULTIMATE contingency plan…
If your new roof EVER experiences an installation-related issue that we can’t resolve, we refund your ENTIRE purchase.
Every. Last. Dime.
How Our Money-Back Guarantee Eliminates Stress
It doesn’t matter if the problem occurs a year from now or 20 years from now.
It doesn’t matter if the problem costs $10 or $10,000.
If it’s a labor issue we can’t take care of, we return your money. End of story.
Let’s make one thing clear: We’ve never had to put our Money-Back Guarantee into practice.
Our installers are dyed-in-the-wool craftsmen who pour precision and passion into their work. Our Warranties are ultra-comprehensive. And our insistence on pure quality eliminates any chance of an unfixable problem from occurring.
Simply put—we just don’t make “unfixable” mistakes. But still… isn’t it nice to know 100% of your investment is protected anyway?
Money-Back Guarantee FAQs
Q: “What Do You Mean By ‘A Problem We Can’t Fix’?”
A: Any problem caused by installation that we can’t resolve for you. In this case, we refund 100% of your purchase.
(If it’s a product-related problem, we go through the manufacturer warranty to replace the faulty product.)
Q: “Isn’t Offering A Money Back Guarantee Risky For You?”
A: Not at all! The truth is that our installation is top-notch; we get VERY few calls to come back and fix something.
On the rare occasion there is a problem, we’re always able to make things right. And if we somehow can’t, you get your money back!
Q: “How Can You Tell If The Issue Was Caused By A Product Or An Installation Defect?”
A: We’re a roofing company with a vast amount of experience. When we examine an issue, we can easily determine the root cause.
After we inspect the issue, we review our findings with you. We show you pictures of the problem and explain what’s causing the trouble. This way, you get visible proof of the problem and what’s triggering it.
Q: “How Long Is This Money-Back Guarantee In Effect?”
A: For as long as the Labor Warranty lasts OR if you replace your roof again. We match our Labor Warranty to CertainTeed’s (our roofing manufacturer) materials warranty. That means if you choose warranty coverage that lasts 50 years, the Money-Back Guarantee will also last 50 years.
Q: “How Often Do ‘Non-Fixable’ Problems Actually Occur?”
A: Honesty? Never!
We’ve never had to put our Money-Back Guarantee into practice. We created simply as your ultimate “Last Line Of Defense” in the extraordinarily rare instance we can’t fix the problem.
Bottom line: There is a 99.999% chance you’ll never need our Money-Back Guarantee. But isn’t it nice to know it’s there?
Q: “Is The Guarantee Still Good If I Void The Roof’s Warranty?”
A: Voiding the terms of the material and/or labor warranty will nullify the Money-Back Guarantee.
Examples of things that may void your roof’s warranty:
- Puncturing your roof to install a satellite dish or an antenna (consult with us before doing this)
- Pressure-washing your shingles
- Installing new shingles over old ones
- Poor attic ventilation
- Replacing parts of your roof from brands that aren’t covered under the warranty
Q: “Any Other Stipulations I Should Be Aware Of?”
A: There are some exceptions to what the Money-Back Guarantee covers. What the guarantee does not cover includes, but is not limited to, the following:
- Weather-related damage
- Normal wear and tear
- Damage due to the age of the roof
- Damage caused by other companies
- Damage due to homeowner negligence
For comprehensive information about what is and what is not covered, get in touch. We’d be happy to discuss all the details with you.
Explore Our Other Guarantees
You don’t pay until the job is done to YOUR satisfaction. Period.
We painstakingly protect your property—and foot the bill if we damage anything.
The price we quote up front is for a COMPLETE job. It’s that simple.
If we go over the promised finish date, we give you $200 for each extra day.
We provide free inspections for the entire lifespan of your new roof.